****DO NOT**** use this company, we looked at a couple of kitchen suppliers & decided to go with kitchen depot East Kilbride, this was mainly because the staff at the time were friendly & helpful. We picked out the style & colour of the cupboards, the worktop & the splashback which was the same colour etc of the worktop & were told they could start the work on the 3rd December & assured us they would have it finished by the end of that week, that was fine. They then said they could start the work on the 29th November & have it finished by the 2nd December, which was great. The fitters came in & did everything they could, unfortunately, there was no splashback. This is where it started to go wrong, they told us a couple of days later, they didn't have the splashback we originally ordered, anymore, why show us it then ? we then chose a different splashback but approx a week later, we were then told the splashback was out of stock, as it was in high demand, if that's the case, should you not make sure you keep your stock replenished ? maybe that's too simple for them to understand. We asked when it would be in stock & were told the next week, i called the kitchen depot again (because they obviously don't know how to dial a number) to find out about the splashback but surprise surprise, no splashback & was told they couldn't get the splashback we wanted anywhere. I told the kitchen depot manager, i was on ebay at that moment & could see the splashback we wanted but he said he wasn't too clued up with ebay, seriously ? i asked what the hold up was & were told it was down to their supplier. We called just before xmas & were told we were priority so We decided to give them a bit more time, xmas & new year passed so we called on 7th January 19 to find out what was happening, i was told by a male staff member that he would call their head office right away & call me back. I had to call them back the next day (that must have been some phone bill) i asked what was happening & was told there was now a problem with their manufacturer. We then decided we wanted a refund for the splashback & would order it ourselves from a trusted source. I was given kitchen depot's head office number & spoke to a woman called Steph, she said we would be refunded the money & it would take 2-3 days but one thing she didn't say, was SORRY. This just shows you how unprofessional this company really are. They're happy to take your money up front but don't give you the service they say they provide or apologise for the inconvenience they cause. (IF) anyone should decide to go with this company, look out for words like (ASSURE), (PRIORITY) & (SORRY), these are words they don't know the meaning of !!TERRIBLE COMPANY !!!!!!!!!!!
Very good company and staff so friendly
Very friendly staff would recommend
Great place to get your kitchens from and the fitters are the best so all round its great
Staff extremely helpful and informative, friendly. They made us feel very welcome, giving us lots of time to look around.
The Kitchen Depot, East Kilbride is a UK Furniture Store based in Clarkston, Scotland. The Kitchen Depot, East Kilbride is located at 200 E Kilbride Rd, Clarkston, Glasgow G76 8RS, UK.
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